First of all, a return package has to arrive at the URSLAY warehouse for the refund to happen.
Returned merchandise that arrive at our warehouse go through the following stages :
1. Merchandise is processed for return – to check if returned in original condition
2. refund option email to custome r: reward points or refund to source of payment – customer selects.
3. selected refund option is processed within a day or two of the customer’s selection.
We do need feedback from you for the 2nd stage, as we cannot choose the option at our discretion.
Once the selection is known to us, necessary steps will be done to either input the reward points to the customer’s URSLAY account or issue the refund to original source of payment.